Check writing is one of the easiest to manage, and one of the most critical since it often has the greatest room for error and, potentially, fraud. We recommend that our clients keep close control over their check books with strict rules and protocols about payables and receivables.
Making working relationships work is largely a matter of getting the parties involved to feel empowered and respected, and working toward a common goal.
A good employee handbook needs to be customized to meet your specific business needs, but there are common elements that all employee handbooks should include, including legal disclosures, operating instructions, dress code, benefits information, and much more.
When creating an employee handbook, you need to cover all aspects of employee policies and procedures, including those that protect your operation, and that you reflect the values of your organization.
Effective procedure training is largely a matter of explain, refine and repeat – develop the step-by-step process, document it, test it, and refine it.
In developing the procedures that make policies a reality, remember that procedures, like systems, need to be well-documented in order to be transferrable, and adaptable.
A well-defined set of policies and procedures provide the roadmap your employees need to be independent and effective, so they understand their role in the organization and senior management doesn’t have to closely watch every process.
Performance reviews can be invaluable for setting criteria for advancement, aiding in salary reviews, assessing capabilities for promotion or transfer, identifying gaps in training or a job description, and identifying where additional resources might be needed.
Meeting specific objectives should be required for any position, and fulfilling job requirements is a prerequisite for a salary increase, but any change in salary is also dictated by a number of factors that are unrelated to performance.
When it comes time to do that annual or quarterly performance review, you need to apply a set of achievable metrics that truly gauge employee performance.
To track KPIs, most companies use a Balanced Scorecard. This is a tool that has long been used in strategic business management and is designed to provide a framework to manage resources to achieve strategic objectives
We advocate using a behavioral interview to determine whether a candidate is a good fit. With a behavioral interview, the objective is to assess knowledge, skills, and abilities; the competencies that are reflected from past experience. The idea is that past performance is a good predictor of future performance. Here is a list of sample behavioral interview questions.