When creating an employee handbook, you need to cover all aspects of employee policies and procedures, including those that protect your operation, and that you reflect the values of your organization.
When you break down the process into a set of defined procedures, those procedures become work instructions. The instructions define multiple procedures and the roles of various individuals responsible for those procedures, so when they come together they define a successful process.
The first step is to determine which systems your business needs to run smoothly. In theory, every aspect of the operation can be systematized. Choose a new product launch, an advertising campaign, an HR function, or some other aspect of the business that needs to be organized.
What is it that prevents small businesses from successfully implementing useful back office systems? Usually it is the business owner. Small business owners often lack the knowledge, the time, and the help they need to create useful systems and make them work to their advantage. And a lot of business owners don’t think they need systems. That’s where they are mistaken.